Privacy Policy

Welcome to Fiddle Fitness! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our virtual fitness platform, including our website, mobile application, and related services (collectively, the "Services").

1. Information We Collect

We collect various types of information to provide and improve our Services, including:

Personal Information:

Account Information: When you create an account, we collect your name, email address, date of birth, city and gender.
Profile Information: You may choose to provide additional information, such as your fitness goals, preferred workout styles, and profile picture. [Optional, when asked]
Payment Information: If you subscribe to our paid Services, we collect payment method information. We use third-party payment processors, and we do not store your full payment card details on our servers.
Fitness Data: We collect information about your fitness activities, including workout logs, progress tracking, heart rate data (if you connect a compatible device), and other fitness-related metrics. [Optional, when asked]
Communication Data: We collect information when you communicate with us, such as through customer support inquiries or feedback forms.
User Content: Any content you upload, such as workout videos or comments, is collected and stored. [Optional, when asked]

Usage Information:

We do not collect information about how you use our Services, including your IP address, device information, browser type, operating system, and pages visited.
We use cookies and similar technologies to collect information about your browsing activity.
We track user activity within the application to improve user experience.

Health Information

If you choose to share it, we may collect information related to your health and fitness, such as weight, height, and medical conditions. We will only collect this information with your explicit consent [ Optional, when asked]

2. How We Use Your Information

We use your information for various purposes, including:

To provide and maintain our Services.
To personalize your fitness experience.
To process payments and manage subscriptions.
To communicate with you about our Services, including updates, promotions, and customer support.
To analyse and improve our Services.
To detect and prevent fraud and abuse.
To comply with legal obligations.
To create aggregated, anonymized data for research and development.

3. Sharing Your Information

We may share your information with:

Service Providers: We share information with third-party service providers who assist us in providing our Services, such as payment processors, cloud storage providers, and analytics providers.
Business Partners: We may share information with business partners for marketing or promotional purposes, but only with your consent.
Legal Compliance: We may disclose information if required by law or to comply with legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With your consent: We may share information with other third parties if we have your explicit consent. [Optional, when asked]
Aggregated, Anonymized Data: We may share aggregated, anonymized data that does not identify you personally.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Access: You can access and request a copy of your personal information.
Rectification: You can correct or update your personal information.
Erasure: You can request the deletion of your personal information, subject to certain exceptions.
Restriction: You can request the restriction of processing your personal information.
Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: You can object to the processing of your personal information.
Withdraw Consent: If we rely on your consent to process your information, you can withdraw your consent at any time.
To exercise these rights, please contact us at info@fiddle.fitness

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or through other communication channels. Your continued use of our Services after the changes are posted constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Fiddle Fitness [info@fiddle.fitness]